Privacy Policy — neo4d

The following terms carry the meanings set out below throughout this Privacy Policy:

• "neo4d" / "we" / "us" / "our" — the online gambling platform operating at https://neo4d.cam and any associated services or subdomains.
• "Platform" — the neo4d website, mobile-optimized interface, and all related digital services.
• "User" / "you" / "your" — any natural person who accesses, registers on, or uses the Platform in any capacity.
• "Personal Data" — any information that identifies or could reasonably be used to identify a living individual, including name, email address, phone number, date of birth, payment details, and device identifiers.
• "Processing" — any operation performed on Personal Data, including collection, recording, storage, use, disclosure, or deletion.
• "Data Controller" — neo4d, which determines the purposes and means of processing your Personal Data.
• "Third-Party Processor" — an external service provider that processes Personal Data on neo4d's behalf under a binding data processing agreement.
• "KYC" — Know Your Customer — the identity verification procedure that neo4d is obligated to conduct prior to releasing withdrawals.

This Privacy Policy applies to:

• All Personal Data collected from Users who register an Account on the neo4d Platform.
• Personal Data collected from visitors who browse the Platform without registering.
• Personal Data shared with neo4d during the KYC verification process, deposit and withdrawal transactions, and customer support interactions.
• Personal Data collected through automated means such as cookies, session logs, and device fingerprinting as described in Section 10.

This policy does not apply to third-party websites or services that may be linked from the Platform. neo4d is not responsible for the privacy practices of any third-party operator, game studio, or payment provider whose services you access independently.

The categories of Personal Data that neo4d collects and processes include:

neo4d does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information unless specifically required by law.

neo4d collects Personal Data through the following channels:

• Direct submission: Information you provide when registering an Account, completing KYC, submitting a deposit or withdrawal request, or contacting customer support.
• Automated collection: Technical and usage data collected automatically when you access the Platform, via server logs, cookies, and session-tracking technologies (see Section 10).
• Third-party payment processors: Transaction confirmation data shared by our payment gateway partners when you deposit or withdraw funds. These processors handle payment credentials directly and transmit only confirmation status and minimal transaction metadata to neo4d.
• Identity verification services: Where neo4d uses a third-party KYC provider to validate the authenticity of identity documents, that provider returns only a verification result and relevant flagged data points — not the raw document images.
• Fraud prevention services: Device fingerprint data, IP reputation scores, and velocity checks may be collected via fraud-detection integrations to protect Users and the Platform from fraudulent activity.

neo4d processes your Personal Data for the following specific purposes:

1. Account Management: Creating, maintaining, and administering your neo4d Account, including authentication and access control.
2. Service Delivery: Processing bets, managing game sessions, crediting winnings, and providing all core Platform functionality.
3. Payment Processing: Facilitating deposits and withdrawals via supported Indonesian banks and e-wallets, including BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja.
4. KYC & Age Verification: Verifying that you are 21 years of age or older and that your identity matches the details provided during registration, in compliance with our legal obligations.
5. Anti-Money Laundering (AML): Monitoring transactions to detect and prevent money laundering, fraud, or other financial crimes, as required by applicable regulations.
6. Customer Support: Responding to queries, resolving disputes, and providing technical assistance.
7. Responsible Gaming: Monitoring usage patterns to identify indicators of problem gambling and, where appropriate, proactively offering responsible gaming tools or restrictions.
8. Platform Improvement: Analyzing aggregated usage data to improve performance, add features, and fix technical issues.
9. Marketing Communications: Sending promotional offers, bonus announcements, and relevant Platform updates to Users who have not opted out. You may unsubscribe from marketing communications at any time.
10. Legal Compliance: Retaining records and disclosing information as required by applicable law, court orders, or regulatory directives.

neo4d processes your Personal Data on the following legal grounds:

• Contractual necessity: Processing required to perform the contract between you and neo4d — including Account operation, bet placement, and payment processing.
• Legal obligation: Processing required to comply with applicable law, including KYC/AML requirements, age verification obligations, and financial record-keeping mandates.
• Legitimate interests: Processing necessary for neo4d's legitimate operational interests — including fraud prevention, platform security, and service improvement — provided those interests are not overridden by your rights and freedoms.
• Consent: Where we rely on your consent (e.g., for optional marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

neo4d does not sell, rent, or trade your Personal Data to any third party for their own commercial purposes. We may share your data in the following limited circumstances:

• Payment processors: Banks and e-wallet providers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata, OVO, DANA, GoPay, ShopeePay, LinkAja) receive only the transactional data necessary to process your deposit or withdrawal.
• Identity verification providers: KYC partners receive identity documents and return only a verification result. They are contractually prohibited from using your data for any purpose beyond the verification service.
• Fraud prevention services: Device and behavioral data may be shared with fraud-detection providers to protect Users and the Platform from abuse.
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft receive anonymized session identifiers necessary to deliver game content. They do not receive your personally identifiable information.
• Legal authorities: neo4d may disclose Personal Data to law enforcement agencies, regulatory bodies, or courts when required by a valid legal order, warrant, or statutory obligation.
• Business transfers: In the event of a merger, acquisition, or sale of assets, Personal Data may be transferred as part of the transaction, subject to equivalent privacy protections.

All Third-Party Processors engaged by neo4d are required to sign binding data processing agreements that restrict their use of your Personal Data strictly to the services they provide to neo4d.

neo4d retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

When data reaches the end of its retention period, it is securely deleted or anonymized so that it can no longer be associated with any identifiable individual.

neo4d implements a comprehensive set of technical and organizational security measures designed to protect your Personal Data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the neo4d Platform — the same standard used by major international banks.
• Encrypted data storage for all sensitive data at rest, including identity documents and financial records.
• Access controls ensuring that Personal Data is accessible only to authorized neo4d personnel on a strict need-to-know basis, with full audit logging of all access events.
• Multi-factor authentication for all internal systems that store or process Personal Data.
• Regular penetration testing and vulnerability assessments conducted by qualified independent security professionals.
• Incident response procedures that require us to notify affected Users in the event of a Personal Data breach that poses a high risk to their rights and freedoms, within 72 hours of our becoming aware of the breach.

neo4d uses cookies and similar tracking technologies to deliver, maintain, and improve the Platform experience. The categories of cookies we use are:

• Strictly Necessary Cookies: Required for the Platform to function correctly. These include session management cookies that keep you logged in during a single browsing session. These cannot be disabled without breaking core Platform functionality.
• Functional Cookies: Used to remember your preferences — such as your preferred language, last-visited game category, or display settings — so that the Platform works consistently across sessions.
• Analytics Cookies: Used to collect aggregated, anonymized data about how Users interact with the Platform. This data helps neo4d identify performance bottlenecks, popular features, and areas requiring improvement. Individual users are not identified through analytics cookies.
• Security Cookies: Used by fraud-detection systems to distinguish genuine Users from automated bots and to flag unusual session behavior for review.

neo4d does not use advertising or retargeting cookies that track your activity across third-party websites. You may manage cookie preferences via your browser settings; however, disabling strictly necessary cookies will impair your ability to use the Platform.

As a User of the neo4d Platform, you hold the following rights in relation to your Personal Data. To exercise any of these rights, contact our support team at the details provided in Section 14.

neo4d will respond to verified data rights requests within 30 calendar days. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reasons for it. We may need to verify your identity before processing any data rights request.

If neo4d becomes aware, at any point, that a minor has registered an Account or provided Personal Data, we will:

• Immediately suspend and permanently close the Account.
• Void all bets placed and return any remaining real-money balance to the original payment source.
• Delete all Personal Data associated with the Account as promptly as our legal record-keeping obligations allow.

If you are a parent or guardian and believe that a minor in your care has registered on neo4d without authorization, please contact our support team immediately with the relevant Account details. All such reports are treated with the highest priority and complete confidentiality.

neo4d reserves the right to update this Privacy Policy at any time. When material changes are made, we will:

• Update the "Last Updated" date at the top of this page.
• Where practicable, notify registered Users of significant changes via email or an in-Platform notification prior to the changes taking effect.

Continued use of the Platform following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised policy, you must discontinue use of the Platform and may request closure of your Account.

We recommend reviewing this page periodically, particularly after receiving a notification of changes, to remain informed about how neo4d handles your Personal Data.

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your Personal Data, please contact the neo4d Data Privacy team through the following channel:

For urgent security concerns — such as suspected unauthorized access to your Account or a potential data breach — please contact us via the live-chat function within the Platform for the fastest possible response.